Effective October 26, 2026
Our promise
If your hat or wallet arrives damaged, defective, with an embroidery or engraving error, or different from what you ordered, we'll replace it or refund you in full at no cost to you.
How to request a replacement or refund
- Contact us within 30 days of delivery on our Contact page.
- Include your order number and describe the issue. We'll ask for a clear photo.
- We'll reply within 1 to 3 business days with next steps.
Returning an item
If your request needs the item sent back, our reply will include return instructions. Please don't send anything back before you receive them.
Change of mind
We don't currently accept returns or exchanges for change of mind, a different statement or color, or fit preference. Please check your statement, product and color before you check out, and see our Size & Fit guide.
Cancellations
Need to change or cancel? Contact us as soon as possible on our Contact page. If your order hasn't started processing, we'll change or cancel it for a full refund. Once it's processing, it can no longer be changed or cancelled.
Refund timing
Approved refunds go back to your original payment method. Your bank or card issuer usually posts it within 5 to 10 business days.
Gifts
If you received a Tyler's Corner gift that arrived damaged or wrong, we'll gladly send a replacement. Ask the buyer for the order number, or send us the recipient's name and delivery address.
Your rights
This policy doesn't limit any rights you have under the consumer laws where you live.